FAQ
The questions families and travelers ask most — about booking, staffing, medical forms, insurance, refunds, and what to expect on the trip itself.
Cancellation Policy
All cancellations must be submitted in writing via email to Frontier Travel Club. The cancellation date is the date on which your written notice is received. The following refund schedule applies:
| Notice Period | Refund Amount | Notes |
|---|---|---|
| 90+ days before departure | 75% of total trip cost (less irrecoverable expenses) | Maximum refund |
| 31–60 days before departure | 50% of total trip cost (less irrecoverable expenses) | Partial refund period |
| 0–30 days before departure | Non-refundable | No refund issued |
Effective Date: March 9, 2026.
Frontier Travel Club is a travel organization that creates meaningful, supported travel experiences for individuals with autism and other developmental disabilities. We believe everyone deserves the opportunity to explore the world, and we design every trip to be inclusive, safe, and joyful.
Our trips are designed for adults with autism and other developmental disabilities who want to experience the world in a supported environment. Travelers should be able to manage their personal care needs independently or with the level of support described for each specific trip. Please contact us if you have questions about whether a particular trip is right for your traveler.
We offer a variety of domestic and international trips including cruises, city explorations, theme park adventures, cultural tours, and national park experiences. Trip details, destinations, and dates are listed in our Trips section.
You can apply for a trip directly through our website. Visit the Trips page, select your trip, and complete the booking process through our secure checkout. A deposit may be required to hold your spot. Enrollment is not confirmed until you receive a written confirmation from Frontier Travel Club.
We maintain a 1:3 staff-to-traveler ratio — one trained staff member for every three travelers. This ensures that every traveler receives individualized attention, consistent support, and the confidence to fully enjoy each experience.
All staff members are experienced in supporting individuals with autism and developmental disabilities, and are trained in first aid, behavioral support strategies, and emergency procedures.
Yes. All Frontier Travel Club staff are selected for their experience and passion for supporting individuals with autism and related disabilities. Staff are trained in communication strategies, sensory sensitivities, behavioral support, and emergency response protocols. Many staff members have professional backgrounds in special education, applied behavior analysis (ABA), or human services.
Staff are trained in first aid and CPR. For travelers with specific medical needs, we review medical forms prior to departure and plan accordingly. While we are not a medical facility, we are well-prepared to respond to common health situations and will coordinate with local medical services in the event of an emergency. It is essential that all medical information is fully and accurately completed before the trip.
Traveler safety is our top priority. Medical forms allow our staff to understand each traveler’s health history, medications, allergies, dietary needs, and emergency contacts before the trip. This information helps us provide appropriate support and respond effectively in any health situation.
Medical forms must be completed and submitted prior to your trip departure. You can access and complete your medical form securely through your My Account page. We recommend completing it as soon as possible after booking.
Yes. All medical and personal health information is stored securely and is only accessible to authorized Frontier Travel Club staff directly involved in your trip. We take privacy seriously and follow best practices for protecting your information.
Travel insurance is strongly recommended for all Frontier Travel Club travelers. While not mandatory, purchasing comprehensive travel insurance at the time of booking is one of the best ways to protect your investment and peace of mind.
Travel insurance can protect you from covered losses due to:
Frontier Travel Club is not liable for losses incurred due to a traveler’s failure to obtain insurance coverage.
We recommend purchasing travel insurance at the time of booking, or as soon as possible after. Many policies include time-sensitive benefits — such as coverage for pre-existing conditions — that are only available if you purchase within a certain window of your initial trip deposit.
At a minimum, look for a policy that covers:
If you need guidance, a licensed travel insurance broker can help you find a policy suited to your traveler’s specific needs.
Irrecoverable expenses are costs already paid to third-party vendors on your behalf that Frontier Travel Club cannot recover, regardless of when you cancel. These may include:
We will provide an itemized breakdown of irrecoverable expenses upon request at the time of cancellation.
To cancel your booking, email Frontier Travel Club at scott@frontiertravelclub.com and include:
Your cancellation is not official until you receive written confirmation from Frontier Travel Club. Verbal cancellations are not accepted.
If a traveler fails to appear for departure without prior written cancellation notice, the booking will be treated as a cancellation within the 0–30 day window, and no refund will be issued. Please contact us as early as possible if your plans change.
Requests to change travel dates, destinations, or traveler names after booking are subject to availability and may incur additional fees. Changes are not guaranteed. If the original arrangements cannot be modified, the booking may be treated as a cancellation and rebooking, and applicable cancellation fees may apply.
In the rare event that Frontier Travel Club must cancel a trip — due to insufficient enrollment, natural disasters, political instability, or force majeure events — travelers will receive:
Please note that Frontier Travel Club is not responsible for incidental or consequential costs incurred by travelers, including independently purchased non-refundable airfare, visa fees, or lost wages.
Frontier Travel Club shall not be liable for cancellations or disruptions caused by events beyond our reasonable control — including acts of God, war, terrorism, epidemics, pandemics, government travel restrictions, labor strikes, or natural disasters. In such cases, we will work in good faith to offer alternative arrangements or credits where possible.
Trip inclusions vary by destination and are listed on each trip’s detail page. Generally, trips include accommodations, ground transportation during the trip, group activities, and staff support. Airfare to and from the departure city is typically not included and must be arranged separately. Always review the individual trip page for full inclusion details.
In most cases, yes — travelers are responsible for arranging their own transportation to and from the trip’s departure city. We strongly recommend booking flights only after your enrollment is confirmed, and purchasing travel insurance to protect against cancellations. Contact us if you need guidance on transportation options.
Yes. Please complete the Allergies & Dietary Needs section of your medical form thoroughly. We communicate dietary restrictions to our vendors and accommodation providers in advance. However, we cannot guarantee that all environments will be completely allergen-free, so please plan accordingly and bring any necessary medications (such as epinephrine auto-injectors).
Still have questions?
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